OPA’s Auto Insurance Toolkit: Physiotherapy Quick Guide

A Resource Exclusively for OPA Members

This guide is designed to simplify the complexity of motor vehicle accident (MVA) care and billing in Ontario. Whether you’re new to the system or looking to streamline your workflow, this resource provides practical, clinic-ready guidance for navigating SABS, HCAI, and OCF processes.

As part of OPA’s commitment to supporting physiotherapists in the auto sector, members also have access to MVA/HCAI consulting support for case-specific questions, billing challenges, and workflow optimization.

As an OPA member, you have access to:

• Individualized one-on-one consulting support. Members can send questions about case-specific billing questions, OCF form guidance (OCF-18, OCF-23, etc.), denied or delayed payment troubleshooting, or workflow optimization for clinics. Login to access this support.
• Simplified MVA/HCAI resources (like this guide)
• Up-to-date regulatory and billing changes
• Practical coding and documentation guidance

Members: Login to access the following information:

1. Understanding the System
2. Core Workflow
3. Forms Overview
4. Billing and Extended Health Benefits
5. Coding
6. GAP Codes and Units
7. The Easiest Coding Approach for an OCF-18
8. Virtual Care Codes
9. Providers
10. Common Mistakes
11. Summary of Resources